Returns & Exchanges

At Sikka Al-Tayeb, we strive to ensure your complete satisfaction with our luxury fragrances and beauty products. If you are not entirely pleased with your purchase, our flexible return and exchange policy is designed to provide a seamless resolution within 7 days of delivery.

1

Initiate Your Request

Contact our customer service team via email or WhatsApp with your order number and a brief explanation of the reason for the return or exchange.

2

Quality Inspection

Ensure the product remains in its original packaging, unused and sealed; our team will review your request to confirm eligibility based on hygiene standards.

3

Secure Packaging

Pack the items securely in their original box to prevent damage during transit and await the prepaid shipping label provided by our logistics partner.

4

Refund Processing

Once we receive and inspect the returned items, your refund will be processed to the original payment method or issued as store credit within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing